This Microsoft report explores findings from a survey of 9,600 frontline employees and managers and reveals that despite their essential role in every industry, these workers have traditionally been underserved by technology. Read the report to see how technology adoption on the frontline is accelerating and making a difference.
What challenges do frontline workers face today?
Frontline workers, who represent 80 percent of the global workforce, face significant challenges including high work-related stress, inadequate pay, and a lack of support from leadership. Many report feeling undervalued, with 51 percent of non-management frontline workers expressing this sentiment. Additionally, 58 percent believe that work stress will either remain the same or worsen in the coming year, largely due to factors like workload, low wages, and ongoing economic uncertainty.
How can technology support frontline workers?
Technology has the potential to transform the frontline work experience by automating repetitive tasks, improving communication, and providing essential tools for scheduling and task management. For instance, 63 percent of frontline workers are excited about the job opportunities technology creates, and it ranks third among factors that could reduce workplace stress. Tools like Microsoft Teams have seen a 400 percent increase in usage, helping workers connect and manage their tasks more effectively.
What is the importance of workplace culture for frontline workers?
A strong workplace culture is crucial for frontline workers as it fosters connection and communication, which are essential for job satisfaction. However, the data indicates that 62 percent of frontline workers feel that leadership does not prioritize building workplace culture. Many workers feel bonded to their co-workers due to shared experiences, yet there is a significant gap in communication from leadership, with 63 percent stating that messages do not reach them effectively.
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